Leader in on-demand call center software joins global gathering on cloud computing in San Francisco
At Dreamforce, Five9 will be highlighting the second generation of its Five9 Cloud Computing Platform for Call Centers, including Version 2 of its Five9 Adapter for Salesforce. The new platform includes enhanced APIs for Configuration and CTI, a new Reporting Web Services API, which can be used to retrieve historical information for data warehousing and analytics, new workforce management applications, and it includes a new Statistics Web Services API, which provides real-time metrics for a variety of uses including wallboard displays and agent adherence monitoring.
The new Five9 Adapter for Salesforce allows customers to automatically add Salesforce.com leads directly to a Five9 dialing campaign, instantly synchronizing Salesforce.com marketing campaigns with Five9 campaigns. It is compatible with Salesforce.com’s Service Cloud Console, a new user interface tailored for call center agents, and provides enhanced call reporting, enabling in-depth reporting on call activity using Salesforce.com’s advanced reporting interface.
“The Five9 Cloud Computing Platform for Call Centers elevates our integration between Salesforce.com and the Five9 Virtual Call Center Suite to a new level of sophistication," said Jim Dvorkin, CTO of Five9. “It can be quickly and easily deployed for either inbound or outbound call center applications for sales, telemarketing, customer support and other applications, making Five9 the de facto choice for any Salesforce.com customer,” he continued.
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